Welcome to the comprehensive guide on how to effectively use your E-Tickets for a seamless and hassle-free journey. Explore the detailed instructions tailored for both iOS and Android users, ensuring that your digital tickets are easily accessible and ready for inspection at every step of your travel experience.

E-Tickets: Your Smartest Travel Option

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Discover the ease and convenience of E-Tickets, the modern solution for seamless train travel on the UK Rail network!

Availability and Booking Process:

  • If E-Tickets are available for your journey, you can choose them as your preferred ticket delivery method during the booking process.
  • Upon successful booking, you will receive an email confirmation with your E-Tickets attached.

What to Expect with E-Tickets:

  • An E-Ticket features a unique QR code for ticket verification, along with essential journey details such as departure and destination stations, date, and seat reservation (where applicable).

How E-Tickets Work:

  1. Choose 'E-Ticket' as your Ticket Delivery method.
  2. Purchase your ticket(s).
  3. Receive an immediate confirmation email.
  4. Download the PDF to your smartphone and/or print a backup copy at home.
  5. Ensure your smartphone has sufficient battery on the day of travel.
  6. Scan your E-Tickets at the barrier for platform entry or during ticket inspection on board the train.

Benefits of Choosing E-Tickets:

  • Convenience: Instant access to your tickets by downloading them to your smartphone.
  • Skip the Queues: No need to queue at self-service ticket machines or ticket offices, especially during peak hours.
  • Printing at Your Convenience: Print at home for a backup copy; share with other passengers on the same journey.
  • Forwarding to Others: Easily share E-Tickets with fellow passengers for their own convenience.

Hardware and Software Requirements:

  • Any smartphone with internet browsing capabilities can load and display E-Tickets.
  • If you don't have a smartphone, print your tickets at home and carry the printout on the travel day.
  • Printer Requirements: Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more, using A4 plain white paper for optimal results.
  • Adobe Acrobat Reader 4.0 or higher is required for viewing and printing E-Tickets.

Note: E-Tickets cannot be printed at self-service ticket machines or ticket desks at the station.

How to use your E-Tickets?

For iOS Users (Apple Wallet):

Upon a successful booking, you will receive two emails. One of these emails contains a special feature for iOS users – the ability to add your tickets directly to your Apple Wallet.

For Android Users:

  1. Download and Save into Your Phone:
    • E-Ticket attachments may include multiple tickets (e.g., for return trips or split tickets). Ensure you download all the tickets required for your entire journey.
    • If your journey is booked for multiple passengers, the confirmation email will provide separate downloadable links for each passenger (e.g., Passenger 1, Passenger 2…).

At the Station:

  1. Scanning at Barriers:
    • Present your E-Ticket on your phone for scanning at station barriers.
    • In case you encounter a barrier without a scanner, simply show your E-Ticket to a friendly member of the station staff.

On Board the Train:

  1. Ticket Inspection:
    • If requested to show your tickets on board the train, present your E-Tickets directly from your phone.
    • Alternatively, if you prefer a printed copy to take along on your journey, you can print the tickets at home and carry those with you as well.

Additional Tips

  • Multiple Passengers: Ensure you download the correct tickets for each passenger if you're travelling in a group.
  • Ticket Inspection: Always have your E-Tickets ready for inspection, whether at the station barriers or on board the train.
  • Printed Copy: While electronic tickets on your phone are preferred, having a printed copy can be handy, especially if required on the train.
  • Charge Your Device: Ensure your mobile device is fully charged or has sufficient battery power or carry a portable charger or power bank for on-the-go charging. 

By following these suggestions, you can confidently navigate your journey with E-Tickets, ensuring accessibility to your travel documents and minimising potential disruptions.

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