Claiming refunds on split tickets
Splitting your train tickets into individual legs rather than buying a more conventional ‘through’ ticket can make rail travel much more affordable but how does it work out if your travel plans go pear shaped and you find that you need to travel on a different day or even want to cancel your journey altogether?
Unsurprisingly your options will be different depending on the type of tickets you originally purchased. Fixed time advance type tickets are non-refundable if you’re not going to be making the journey at all but they can be amended by rebooking the journey for different dates or times and providing proof of repurchase as long as the destination station and departure station both remain the same.
You have up to 28 days after the expiry date to rebook the journey and tickets can be booked up to twelve weeks in advance of the dates of travel giving you four months in which to actually make the journey. Flexible off peak and anytime fares, sometimes known as walk-up fares can be refunded regardless of whether or not the journey is rebooked. In order to gain a refund from the retailer all the tickets must be wholly unused and returned to the point of purchase as they cannot claim back the money to refund you until they have the tickets back in their possession.
One of the biggest downsides to splitting tickets at the station or manually on a train company site is undoubtedly the fact that cancellation or amendments fees will be applied per ticket. As a consequence you may very well find yourself having to fork out for two admin fees or more if you split the journey in several places, possibly cancelling out the saving you made from splitting your fare in the first place. You can get round this of course by only purchasing tickets on the date when you definitely know that you will be travelling but it does mean that you’ll miss out on the possibility of saving through split advance fares.
In contrast if tickets have been booked through the Trainsplit site and you’re cancelling or amending, the standard industry admin fee of £10 will apply but will only be charged per booking reference rather than per ticket, no matter how many tickets you’re actually getting refunded.
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