In the fast-paced world of digital advancements, Trainsplit is excited to introduce a revolutionary solution to enhance your train travel experience – Digital Railcards. Say goodbye to the hassle of physical cards and embrace the convenience of having your railcard at your fingertips.

Frequently Asked Questions

How to turn off Railcard auto-renewal

For more information on Railcard renewals, please visit the Railcard Renewal section.

Buy a Digital Railcard

Trainsplit: Your All-in-One Rail Travel Companion

Set out on a journey of savings and convenience with Trainsplit, your one-stop shop for affordable and hassle-free rail travel. Trainsplit revolutionises the way you travel by offering a unique combination of split ticketing and digital railcards, empowering you to make the most of your rail adventures.

What is Trainsplit?

Trainsplit is a split ticketing website and app that helps users find the cheapest fares by splitting their train journeys across multiple tickets. It's a great resource for travellers looking to save money on their rail journeys. 

Split Ticketing: Uncover Hidden Savings

Trainsplit's clever split ticketing algorithm meticulously analyses various ticket combinations to uncover hidden savings, often leading to significant discounts compared to direct ticket fares. This innovative approach allows you to split your journey into multiple tickets, taking advantage of different fare types and timings to maximise your savings.

Railcard Roundup: Choosing the Right Railcard for Your Travel Needs

Are you a regular rail traveller? If so, a railcard could save you a lot of money on your fares. However, with a variety of railcards available, choosing the right one can be tricky.

16-25 Railcard

The 16-25 Railcard is the most popular railcard, and for good reason. It offers a 1/3 discount on Off-Peak rail travel for all ages 16 to 25. This means that you can save up to 1/3 off the price of your rail fares, making rail travel a more affordable option.

26-30 Railcard

The 26-30 Railcard is similar to the 16-25 Railcard, but it is available for people aged 26 to 30. It also offers a 1/3 discount on Off-Peak rail travel.

Senior Railcard

The Senior Railcard is available for people aged 60 and over. It offers a 1/3 discount on Off-Peak rail travel, as well as a 50% discount during weekdays before 9:30am and after 5pm.

Family & Friends Railcard

The Family & Friends Railcard is available for groups of up to four adults and up to four children (aged 5 to 15). It offers a 1/3 discount for up to four adults and up to 60% off for up to four children (aged 5 to 15).

Two Together Railcard

The Two Together Railcard is available for two adults who travel together frequently. It offers a 1/3 discount on Off-Peak rail travel.

Network Railcard

The Network Railcard is available for people who live in or work in certain areas of the UK. It offers a 1/3 discount on Off-Peak rail travel.

Buy a Digital Railcard

Digital Railcards: Seamless Convenience at Your Fingertips

With Trainsplit, you can:

• Purchase a variety of railcards, including 16-25 Railcards, Senior Railcards, Young Persons Railcards, and Family & Friends Railcards
• Manage your railcard via the app
• Set up automatic renewals so you never miss a renewal date

Trainsplit's introduction of digital railcards will bring even more convenience and value to users. With digital railcards, users can purchase, manage, and renew their railcards directly through the Trainsplit app or website, eliminating the need for physical cards. 

A Comprehensive Rail Travel Solution

Trainsplit caters to all your rail travel needs, providing everything from split ticketing and digital railcards to journey alerts, travel tips, and customer support. With Trainsplit, you can navigate the world of rail travel with confidence and ease.

Here are some of the benefits of digital railcards on Trainsplit:

• Convenient purchase and management: Users can easily purchase, manage, and renew their railcards directly through the Trainsplit platform or app.
  
  
• Easy Access Anytime, Anywhere: Discover the freedom of accessing your railcard digitally. No more fumbling through wallets or purses – your digital railcard is just a tap away on your smartphone.
  
  
• Environmentally friendly: Join us in contributing to a greener planet by opting for a digital railcard. Reduce your carbon footprint and support sustainable travel practices with this environmentally friendly alternative.
  
  
• Instant activation: Digital railcards can be activated instantly upon purchase, allowing users to start saving immediately.
  
  
• Enhanced Security and Peace of Mind: Bid farewell to the worry of losing or forgetting your physical railcard. The digital version is securely stored on your device, offering peace of mind and eliminating the risk of misplacement. Trainsplit's secure platform ensures that user information and railcard details are protected.
  
  
• Real-time updates: Stay informed with real-time updates and notifications related to your railcard. Receive alerts about upcoming renewals, promotions, and any changes in your railcard status directly on your device.
  
  
• Offline availability: Digital railcards can be accessed even when offline, ensuring seamless travel experiences.

Buy a Digital Railcard

Why use Trainsplit?

There are many benefits to using Trainsplit, including:

• Convenience: Purchase and manage your railcards online from the comfort of your own home
• Savings: Save up to 1/3 on your rail fares with a railcard
• Flexibility: Choose from a variety of railcards to suit your needs
• Peace of mind: Set up automatic renewals so you never miss a renewal date

How to use Trainsplit 

To use Trainsplit, simply follow these steps:

1. Create an account on the Trainsplit website
2. Choose the railcard that suits you
3. Purchase your railcard online
4. Start saving money on your train journeys!

Here are some additional tips for using Trainsplit:

• Purchase your railcard in advance to get the best possible discount
• Use your railcard for all of your rail journeys, not just long-distance journeys
• Share your railcard with friends and family to save even more money. Here are a few things to keep in mind when sharing your railcard:
  • Make sure your railcard is eligible for sharing. Not all railcards are eligible for sharing. For example, the 16-25 Railcard and the Senior Railcard are not shareable.
  • Share your railcard with people you trust. Only share your railcard with people you know and trust. This will help prevent your railcard from being misused.
  • Be aware of the terms and conditions of your railcard. Make sure you understand the terms and conditions of your railcard before you share it with anyone. This will help you avoid any problems later on.

  If you're thinking about sharing your railcard, here are two great options to consider:

  • Two Together Railcard: This railcard is ideal for two adults who travel together frequently. It offers a 1/3 discount on Off-Peak rail travel.

  • Family & Friends Railcard: This railcard is a great option for families and groups of friends. It offers a 1/3 discount for up to four adults and 60% off for up to four children (aged 5 to 15). 

  By sharing your railcard, you can help your friends and family save money on their train journeys. It's a great way to make rail travel even more affordable for everyone.

• Sign up for the Trainsplit newsletter to stay up-to-date on the latest rail deals and discounts

Trainsplit is the future of rail travel. With its convenient, affordable, and flexible digital railcards, Trainsplit is making it easier than ever to save money on your train journeys. 

Here are some additional tips for saving money on rail travel:

• Book your tickets in advance. The earlier you book, the more likely you are to get a good deal.

• Be flexible with your travel dates and times. If you're flexible with your travel dates and times, you may be able to find cheaper fares.
• Consider traveling Off-Peak. Off-Peak fares are typically cheaper than Anytime fares.

Join the Rail Savings Revolution

Join thousands of savvy travellers who have discovered the power of Trainsplit. Download the Trainsplit app and purchase your railcard today to start saving on your rail journeys.

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Questions?

Q: When can I purchase my Digital Railcard?

A: You can purchase your Digital Railcard at any time, and you will receive a confirmation email once your purchase is complete.

Q: What sort of device do I need, to use a digital Railcard?

A: We support both iOS and Android. You'll need to be able to run iOS 15+ or Android 8+, but you can use any phone or a tablet.

Q: What do I need to buy a railcard?

A: For the age-based railcards you'll need a (UK) driving licence or (any machine-readable, international) passport to be able to prove your age. You'll also need to be able to upload a passport-style photograph of yourself to be displayed on your digital Railcard.

Q: What payment methods do you accept?

A: You can pay with a MasterCard, Visa or American Express debit/credit card. We'll never charge any card fees.

Q: Are there any railcards you can't sell?

A: We can only sell national railcards that can be fulfilled digitally. We're sorry, but we're also not permitted to sell the Veterans Railcard or the Disabled Persons Railcard.

Q: I'm attempting to obtain a download code for the Railcard app, but I can't seem to find it!

A: Two important points here. First, our website doesn't indicate compatibility with RDG's Railcard app, and we're unable to facilitate such integration. These systems operate independently, and RDG's app doesn't support an import mechanism. In simpler terms, you can't add your Railcard to the Railcard app; it's accessible only through the Trainsplit app. To access your Railcard from Trainsplit, sign in with the account used for the purchase (using the same email), and activate it directly from the app.

Q: I can't locate the Railcard in my app. Is it an outdated version?

A: Ensure you've installed the Trainsplit app and logged in with the account used for the Railcard purchase. If the Railcard isn't visible, try force closing and reopening the app. The drawer item's visibility is tied to your login status.

Q: I purchased a Railcard for someone else. How can I transfer it to their account?

A: Yes! Send us an email with the recipient's email address, and we'll handle the transfer to their account. They'll need to install the TrainSplit app, create an account, and then we can move the Railcard accordingly.

Q: I've purchased my railcard elsewhere. Can I add it to the Trainsplit app?

A: No, if you've bought your Railcard from another source, it can't be added to the Trainsplit app. Likewise, if you've got your Railcard via Trainsplit, it can't be added to another app.

Q: How can I add my railcard to a completely different app?

A: Similar to the question above, it's not possible to add and access your Railcard through a different app other than Trainsplit.

Q: My Railcard has appeared in my account but not in my partner’s account. What should I do?

A: If the railcard you purchased is for multiple cardholders (such as a Friends & Family or Two Together Railcard), your partner will need to log into your Trainsplit account on their device to activate it. The railcard is linked to the account it was purchased under and cannot appear in a separate account.

Railcard Renewal

Q: How do I turn off Railcard auto-renewal?

A: If you’ve signed up for a Railcard with us and want to disable auto-renewal, follow these simple steps:

1. Visit Your Railcards Account

Go to railcards.trainsplit.com/account where you can manage all your Railcard settings, including auto-renewal preferences.

2. Update Your Settings

On the account page, you can disable auto-renewal and update your payment details.

Please note, Railcards are managed separately from your ticket booking account, so you won’t be able to adjust renewal settings through the booking area. 

If you need assistance, don’t hesitate to contact us – we’re happy to help!

Q: What happens if I have auto-renewal turned on?

A: If you selected auto-renewal during your purchase, the payment method on file will be charged automatically for the renewal unless you choose to turn off this feature in your account settings.

Q: How do I manually renew my Digital Railcard?

A: If you have auto-renew turned off and want to renew your Digital Railcard manually, please visit the Account area here. You will find a link for eligible Railcards within your Railcards list. Make sure to log in with the same account used for your purchase.

Q: Will my payment information be stored if I manually renew my Digital Railcard?

A: No, if you choose to manually renew your Digital Railcard, we will not store your payment card information or automatically opt you in for auto-renewal unless you explicitly select that option.

Q: What if I become ineligible for my Digital Railcard type/duration?

A: If you age out of your Digital Railcard eligibility, we will not renew your Railcard. Please note that we do not switch Railcard durations. For instance, if you buy a 3-year 16-25 Railcard and turn 26 before the end of that term, you may still qualify for a 1-year Railcard but will need to purchase it manually.

Q: How can I manage my payment methods for auto-renewal?

A: To manage your payment methods, go to the bottom of the Railcard Account area here. You’ll find a new Payment Methods list where you can log in with the account used to purchase the Railcard to remove or add cards.

Q: What happens if I delete all saved cards while auto-renewal is enabled?

A: If you delete all saved cards from your account while auto-renewal is enabled, the renewal will fail because we won’t be able to process the charge.

Q: How will I be notified when my Digital Railcard is expiring?

A: We will send reminder emails starting 13 days before your Digital Railcard’s expiry date.

Q: What will I see if there’s an issue with my renewal?

A: If there’s a problem with the renewal, you will receive an email informing you of the issue. We will reattempt payment for a maximum of two more times before giving up, and then you’ll need to manually renew your Railcard yourself. Please see “How do I manually renew my Digital Railcard?” above for more information.

Q: Will I need to re-activate my Digital Railcard on my devices after renewal?

A: No, you will not need to re-activate your Digital Railcard on your devices after renewal. It will remain activated; simply refresh the Railcards list in the app.

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Take your journeys with you
   

So what are you waiting for? Get started by buying your railcard on Trainsplit today!